Payment Services of Bankhaus August Lenz
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Legal notice, provider identification

Provider identification under § 5 German Telemedia Act (TMG):
Bankhaus August Lenz & Co. AG
Holbeinstraße 11, 81679 Munich, Germany
Postfach 10 09 36, 80083 Munich, Germany
Chairman of the Supervisory Board: Giovanni Pirovano
Management Board: Antonio Maria Penna (President), Bernhard Lechner, Mirko Siepmann
Tel.: +49 89/96 012 – 0
Fax: +49 89/96 012 -100
Email: info@banklenz.de

Sort code: 701 307 00
BIC: LENZDEM1XXX
Commercial Register: Munich District Court, HRB 143197
VAT identification No.: DE222792803
GIIN: V0XNDL.99999.SL.276

Supervisory authorities in the field of banking, financial and investment services:

Federal Financial Supervisory Authority (BaFin), Graurheindorfer Straße 108, 53117 Bonn, Germany, www.bafin.de

European Central Bank, Sonnemannstraße 20, 60314 Frankfurt am Main, Germany,  www.ecb.europa.eu

Supervisory authority in the field of insurance brokering:

Chamber of Industry and Commerce for Munich and Upper Bavaria, Max-Joseph-Straße 2, 80333 Munich, Germany, www.muenchen.ihk.de
Authorised under § 34d, Para. 1 Trade Regulation Act (GewO) as an insurance intermediary . Insurance Intermediaries Register (www.vermittlerregister.org): Register No.: D-P8HR-Z9D9C-68
The servers for these web pages are located in a data centre in Coburg, Germany.
© Bankhaus August Lenz & Co. AG, Munich.

All rights reserved.

Data protection

Please read our Data Protection Statement.

Internal complaint management and process of Bankhaus August Lenz & Co. AG

Your satisfaction is a fundamental priority for us. It is therefore important to us to provide a means for you to express criticism. We have set up a complaints management procedure that aims to ensure that customer complaints are handled appropriately and promptly. Any complaints we receive are evaluated in order to eliminate reoccurring errors or to avoid them in future. Our objective is to ensure high customer satisfaction and loyalty in the long term.

All customers and potential customers who are affected by the activities of Bankhaus August Lenz & Co. AG can raise a complaint. The Complaints Management Department at Bankhaus August Lenz & Co. AG is responsible for handling complaints. Complaints can be submitted to us electronically, in writing or verbally. To make it easier for you to raise a complaint, we have provided a complaint form.

If you would like to submit a complaint by email, please write to: gaa-reklamation@banklenz.de. Please send any written complaints to our address above, or call us during our opening hours on +49 80070 170 70 (calls free of charge from German landlines).

Our Complaints Management Department will handle your complaint promptly. After we receive your complaint, you will receive a response within a reasonable time frame depending on the complexity of the issues raised. We strive to complete our complaints procedure within 15 working days. Should this not be possible, you will receive an update on our progress. If we do not fully accept your complaint, our response to you will clearly set out the reasons why. If you disagree with how we propose to resolve the issue, you have the option to contact the bodies named in our Legal Disclaimer under the headings “Consumer dispute resolution” and “Supervisory authorities”.

All complaints we receive are recorded electronically. We have a duty to report complaints relating to investment advice on financial instruments to the competent authority, the Federal Financial Supervisory Authority (BaFin).

Consumer dispute resolution

Bankhaus August Lenz participates in the German Private Banks’ Ombudsman Scheme (www.bankenombudsmann.de) for dispute resolution. Consumers can contact the Ombudsman for Private Banks to resolve a complaint with the bank. The process is set out in further detail in the Rules of Procedure of the Ombudsman Scheme for German Private Banks. A copy of these rules can be provided on request, or you can download them from www.bankenverband.de. Complaints must be submitted in writing (letter, fax or email) to the Customer Complaints Office at the Bundesverband deutscher Banken e. V. (Association of German Banks), Postfach 040307, 10062 Berlin, Germany, fax: +49 30 1663 – 3169, email: ombudsmann@bdb.de. 

European Online Dispute Resolution platform

The European Commission has set up a European Online Dispute Resolution (ODR) platform. It can be accessed at http://ec.europa.eu/consumers/odr/. Consumers can use the ODR platform to resolve a dispute relating to online contracts with a company based in the EU without going to court.

Important legal information

The Foreign Account Tax Compliance Act (FATCA) came into effect on 1 July 2014. This legislation affects financial institutions both inside and outside the US. To minimise tax evasion, FATCA expands the documentation and reporting requirements for participating financial institutions in relation to US taxpayers.

Germany supports the USA in its efforts to tackle tax evasion as a signatory to a bilateral agreement with the USA that enables the legally compliant implementation of FATCA in Germany. The conclusion of the agreement between the USA and Germany means that FATCA compliance is a legal requirement for financial institutions resident in Germany.

In order to meet these legal requirements, Bankhaus August Lenz & Co. AG (BAL) has registered with the US Internal Revenue Service (IRS) as a participating financial institution. Registration was confirmed by the IRS, and BAL was assigned the Global Intermediary Identification Number (GIIN) V0XNDL.99999.SL.276. A GIIN is a tax number that identifies BAL as a participating financial institution to its business partners and is evidence of its FATCA compliance.

Non-advised service

The information provided on these web pages does not constitute individual advice and is no replacement for it. If you would like to discuss your individual financial requirements, our Family Bankers® would be happy to advise you.

Deposit Protection Fund

Bankhaus August Lenz & Co. AG is a member of the Deposit Protection Fund of the Association of German Banks. The Deposit Protection Fund secures all liabilities shown under the balance sheet item “liabilities to customers”. This includes sight, time and savings deposits, including savings bonds issued in the customer’s name.

Institutions’ Remuneration Ordinance

Disclosure under § 16 Para. 1 of the Ordinance on the Supervisory Requirements for Institutions’ Remuneration Systems (InstitutsVergV) more. 

Our services are only available to business customers.